Terms of use

1. Website operator

Well Nutrition Hub is run by Pakkawat & Pakcarwan Songkul, Independent Herbalife Distributors. It is not an official Herbalife website and is not operated or endorsed by the company. Contact us at

• LINE: @wellnutritionhub
• Phone: +66 87 789 5915
• WhatsApp: +66 94 356 6365
• Email: [email protected]
• Chat replies 09:30–18:30 (Thailand time)

2. Product information and prices

• Product information comes from labels and official documents and may change. Always read the label on the actual product before use.
• Prices shown are regular prices, with the price date shown under each price. Prices may change as set by the company.
• Before confirming an order, please check the products, flavours, sizes, quantities, prices and shipping cost we summarise for you in the chat.
• Product images are for illustration; actual packaging may differ.

3. Ordering and payment

Orders are placed through LINE @wellnutritionhub as follows:

• Choose products on the Products page.
• Send your list on LINE, or press the order button on a product page.
• We summarise the items, total and shipping cost for you to check.
• You confirm the order, give the recipient's name, phone number and delivery address, and pay as detailed on LINE.
• Wait for delivery, and ask about the status on LINE.

Pressing "Order on LINE" or "Ask" on the website only opens a chat to ask; it is not an order confirmation.

Payment

• Ordering through the company's MyHerbalife system: pay through MyHerbalife, using the details we send you on LINE
• Buying from an independent distributor's stock: transfer to Kasikornbank account no. 029-2-66331-5
• Before transferring, check the amount and account name against what we confirm in the chat, and send us the transfer slip on LINE
• There is no payment function on this website

4. Delivery

• Ordering through MyHerbalife: the company ships with its courier. Delivery mostly takes about 3–5 days after the order is confirmed, depending on the area. Shipping fees are as calculated by the company's system.
• Buying from an independent distributor's stock: we ship ourselves by post or courier and tell you the shipping fee and estimated time in the chat.
• We always tell you the total including shipping to check before you confirm.
• Once shipped, we send you the tracking number on LINE. For MyHerbalife orders, Kerry Express numbers start with HEINTH; Flash Express numbers start with FLTH and end with A.
• Please check the recipient's name, phone number and delivery address before you confirm your order.
• If a parcel is delayed or has a problem in transit, tell us on LINE so we can help track and fix it.

5. Cancellations, problems with your order and refunds

• If you want to cancel an order, tell us on LINE as soon as possible.
• If you receive the wrong, damaged or incomplete items, contact us on LINE, WhatsApp or by phone with photos of the product and parcel so we can check and resolve it.
• Herbalife products come with a 30-day satisfaction guarantee from the day you receive them. You can choose a full refund (including tax, shipping and handling) or a credit to exchange for other Herbalife products, and we will not dispute your refund request.
• We issue a receipt for every order. Receipts and the 30-day satisfaction guarantee apply both to orders through MyHerbalife and to purchases from an independent distributor's stock.
• Ask for a refund through our contact channels, or contact Herbalife Thailand directly on +66 2 660 1600.
• These terms do not exclude or limit your statutory consumer rights.

Source: Herbalife Thailand business rules 4.1.4 and Herbalife global distributor rules 2.3

6. Health information

Articles on this website are general information, not diagnosis, treatment or medical advice, and do not replace seeing a doctor. If you have a medical condition, are pregnant or breastfeeding, or take medication, talk to your doctor before changing your diet or using dietary supplements. Herbalife products are not intended to diagnose, treat, cure or prevent any disease. Results vary from person to person.

7. Business opportunity information

Business opportunity information is provided to help you decide. There is no guarantee of income or success, and business results vary from person to person.

8. Copyright and trademarks

• Herbalife® and product names are trademarks of Herbalife. Product images, labels and materials from the company belong to the company.
• Health articles are compiled by Well Nutrition Hub from the sources listed in each article. Copyright in the referenced content belongs to each source's owner.
• Some images come from outside image libraries such as Pexels and Unsplash, or from other rights holders. We name the photographer or source under the image or at the end of the article. Those images remain the property of their owners and are subject to the terms of each owner or provider.
• Crediting a source only states where something came from. It does not mean the rights holder endorses or is connected with this website.
• You may share links to pages on this website, but do not copy the text we have written for commercial use without permission, and do not reuse images, trademarks or materials belonging to other owners from this website without the right holder's permission.

9. Links and outside services

This website includes links and services from outside providers, such as the company's website, LINE, WhatsApp, YouTube and various references. These services have their own terms and policies, and content on outside websites is the responsibility of their owners. We choose links to reliable sources; if you find an incorrect link, please let us know.

10. Privacy and cookies

How we collect and use personal data, and how the website uses browser storage, is described in our privacy policy.

• Privacy policy ›
• Cookies and browser storage ›

11. Changes to these terms

If anything changes, we will update this page and the date above.